[UFO Chicago] The death of FAQ

Neil R. Ormos ormos at ripco.com
Sat Jan 28 11:15:08 PST 2012

Brian Sobolak wrote:

> When confronted with corporate literature, I like to review the "FAQ"
> section as I am quite sure exactly zero are ever "Frequently asked".

> For example, I installed our xfinity cable upgrade last night. Exactly
> NONE of the directions referenced WiFi, a router, or any kind of network
> sharing / firewall device.  I don't know what day and age it is that
> Comcast assumes most people plug "Ethernet cable directly into your
> computers network adapter" but it could happen.

> Number one FAQ:

> "How do I make Xfinity my home page"

> I'm pretty sure in all of time, that question hasn't been asked.

A counterexample:

|> I want to talk to a live person there, can I
|> call you?

|> No. [...]


|> Can I work for Woot?

|> We don't know--can you? Check out our job
|> listings and you tell us. We're not a huge
|> operation, but we do have need of a few good
|> homos sapiens from time to time. Repeatedly
|> applying for jobs you are clearly not qualified
|> for is a good way to wind up in our never-hire
|> file.


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